Cruise Bumping - a process little bit more humane than used by Airlines.

 

How many of you have been bumped off a flight due to overbooking?  Lately, several cruise lines have had to offer cruisers an opportunity to change their cruise dates (or cruises themselves) due to a cruise line overselling cabins on their ships.  Yes, aggressive "airline style" revenue management has come to cruise lines, and we're seeing it in the offers for voluntary bumping.

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Other cruise lines have been in the news over the past year for overselling cabins on their ships, RCCL being the most notable of these lines.  But I had never been given one of these offers.  If I were working a typical 9-to-5 job and had no flexibility to change my vacation time, I could not have taken advantage of the offer made by Princess Cruises.  Instead, after reading the offer, I was very happy and asked my travel partner whether we should accept this offer - and she said YES!  Within 4 hours of receiving this offer, we were booked on a similar cruise taking place later in the year, and making plans to spend a few days away from home in a different way than originally planned.

When I first heard about such a problem, several Cruise Vloggers reported this happening on Royal Caribbean (RCCL) bookings out of Florida.  Cruisers were given several options which included similar cruises on other ships sailing at the same time, later cruises on the same ship sailing the same itinerary, and complete refunds.  A recent RCCL overbooking in Europe was just too good for many people not to accept - all options offered a free cruise and a full refund for the cruise not taken.  It appears that cruise lines are using a cabin/revenue management system similar to that bring used by airlines for seat/revenue management.  Cruise lines, unlike their airline counterparts, seem to be more generous with their offers, possibly because there is more competition for a cruiser's dollar.   The last thing a cruise line wants is for a person having a ticket for a cruise not to be able to board that cruise and give the cruise line (and the industry) bad press.

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What seems to be the common elements to a cruise line's voluntary bump offer when the cruise has been oversold?

1. Full fare refund for the cruise.
2. Free cruise on the same ship, or a different ship as compensation.
3. Some financial compensation for travel expenses not supplied through the cruise line.
4. Booking new Hotel and Air for travel arranged through the cruise line.

In my case, I was sailing out of my home port (New York - Brooklyn), and did not have any other travel expenses related to my cruise.  But if I had been flying to London before taking a cruise out of Southampton, the cruise line would have either rebooked these arrangements, or would have compensated be (in part) for the non-refundable part of those arrangements (with proper documentation.)  

When planning an overseas cruise, one often has a choice of arranging airfare and pre/post cruise hotel stays through the cruise line.  Princess has been reported by one cruise vlogger (Don Terres - "Just Don" and "Don's Family Vacations" YouTube channels) as doing a very good job at handling unexpected problems related to travel arranged through the cruise line.  On the other hand, I've heard complaints about how NCL deals with similar issues.  Given my experiences, I feel that booking both air and hotel through the cruise line may be the best option for those wanting a single point of responsibility to deal with the risk of being bumped from a cruise.  One need not worry about whether there is a change fee for the flight, nor does one need to remember to cancel a hotel reservation. Yet, based on the cruise line, the old phrase still applies: "Your Mileage May Vary."

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Assuming that one takes the cruise line's offer, one has to check the rebooking very carefully to make sure that everything about a rebooked cruise is correct.  In our case, Princess Cruises moved both of us over to the later cruise date, but got my partner's loyalty member and email address fouled up in the rebooking.  After a little bit of confusion (and some emails both to Princess and our Travel Agent), we were able to reach someone at Princess who could fix the problem - and did. Based on our experience, I wonder if any of the cruise lines have come up with a "Cut and Paste" way of making this process a seamless and painless process.     

- - - - - -

How often are we seeing cruise lines oversell their cabins?  It might be more often than one thinks.  There is a pecking order to who gets bumped, and this video clip illustrates the process of selecting bumps. The important question ends up being - how often are people sold cruises, and not being able to take them due to involuntary bumping?  That's not an easy question to answer.  From what I've read, it is an uncommon occurrence.  From my experience, it is something that has been happening much more often these days, as cruising has become much more popular than in the past.

The question comes up: How do I avoid being bumped from a cruise?  The best answer that I've found in my research is to book a specific cabin in as high a category as you can afford. So, if you want to save money on a cruise and risk being bumped, get a "Guaranteed" cabin.  If not, get a cabin assignment when purchasing your cruise tickets.

PS: The rebooked ("Moved Over") cruise took place in better weather than the original cruise.  This helped us enjoy this cruise even more than we likely would have enjoyed being on the original cruise.   Again, many thanks to Princess Cruises for the move over offer.

Is NCL worth the price anymore, given its post-pandemic changes?

Is NCL worth the price anymore?

When I first started cruising regularly, NCL provided the best value of all 3 resort category cruise lines available in the New York City area.  Carnival competed mostly in the "Value Oriented" (low price) category with its fares, while NCL and Royal Caribbean competed with their Entertainment and Food Quality.  A decade and a pandemic later, the price/value equations have changed, along with the competitive pressures in this market.

What has changed in the past decade (a biased personal perspective)?

Immediate Post-Pandemic Cruising:

In the early 2010's, I began cruising with a friend, sailing mostly on NCL out of the Manhattan Cruise Terminal.  Although we cruised with Princess a couple of times, my friend's loyalty level with NCL allowed me to get used to the benefits I now enjoy by having a platinum level in its loyalty program, such as 2 free specialty meals for all in my cabin and a free laundry bag.  

The pandemic related cruise line shutdown was a gut-punch to all major cruise line corporations, as cruising came to a halt from March 2020 to June 2021, when the gradual resumption of cruising began. Cruising had not returned to normal by the time I took my first post-pandemic cruise in December 2021, as I was on a ship sailing with less than 33% capacity.  It was a surreal feeling to see hang tags on the doors of empty staterooms reading "This room has been cleaned and sanitized" on the way to my cabin. When I dined in the main dining room, I had better service than I will ever have again in any dining area, as there was an excessive number of wait personnel to diners.  This couldn't last, as all the cruise lines would be bleeding money until cruising had fully resumed.

Although it took a while, cruising finally restarted, with NCL's unique 7-day Hawaii cruise being one of the last circuits to return to normal.  This would be one of the last NCL cruises I'd take where cost-cutting changes would not be that noticeable, as the only important change that had been made by December 2022 was to cut cabin service (bathroom and stateroom cleanup) to once per day.  NCL's Hawaii product was still in recovery while the rest of the fleet in other regions had already started to sail with normal staffing and capacity.

Post-Recovery Cruising:

In Autumn 2022, I took 2 cruises on NCL, and noticed changes which bothered me a little. NCL used to provide excellent food and service in the main dining room.  However, my cruise partner and I both noticed that the quality of steak being served was not as good as it was in the past.  Before, the steak stood on its own, and didn't need any sauce to add flavor, or cover up its flaws.  Now, the steak was served with some kind of sauce, unless one specifically asked for the sauce on the side.

On 3 of my first 4 post-pandemic shutdown cruises, I opted for the Free at Sea (FAS) promotion and sailed in the balcony cabin of my choice.  Combined with my platinum loyalty status, I enjoyed 4 specialty meals on each of these cruises.  If I had chosen an inside cabin with the Free at Sea promotion, I still would have received these 4 meals at that time.  (2 for FAS, and 2 for Loyalty Status)  However, this would change during 2024, where NCL would give only 1 FAS specialty meal on 7-day cruises if an inside or ocean view cabin was chosen.  Only if one chose a balcony cabin or mini suite would the 2 FAS specialty meals be available.  In either case, if I wanted more specialty meals, I could always buy a package for extra specialty meals at a nominal price.

Another post-recovery change that I noticed was that NCL was cutting back on the "Broadway Show" entertainment, with special versions of Broadway Hits presented in the ship's theater.  Now, NCL has cut back on these shows, with nothing of equivalent quality to replace this entertainment.  Instead, NCL has replaced these shows with revenue generators, such as "Deal or No Deal" games where a form of Lotto ticket is sold to audience participants in hope of winning prizes.

But these aren't the only changes.

"Free at Sea" becomes "More at Sea."

This is a subtle change which might not be noticed by many.   However, it is a big change for some NCL cruisers.  The old Free at Sea (FAS) package allowed the cruiser to order an unlimited number of alcoholic beverages priced $15 and below.  People who opted for the Free at Sea Plus (FAS+) for an extra $49/day would be exempt from this $15 limit.  Additionally, FAS+ cruisers would get 2 additional specialty dining meals plus unlimited Wi-Fi.

There are some advantages to the More at Sea (MAS) package.  One gets a fixed number of specialty dining meals based on the length of the cruise and the cabin category in which the cruiser is sailing. Additionally, there is no MAS+ package.  One gets MAS or one opts out from it.  However, NCL has eliminated the cruiser's ability to purchase extra specialty dining packages, and has reduced the number of minutes of "free" Wi-Fi each cruiser can get.  To make things worse, cruisers who purchased an extra specialty dining package with FAS will lose it for sailings after 1/01/25.

The site Travel-dealz.com provides an in-depth explanation of the differences between the old Free at Sea package and the new More at Sea package.  Given the nature of the changes, many cruisers who'd be willing to pay extra for these cruise perks may start looking for a different cruise line to cruise with.

Comparing NCL to Princess.

I've noticed the debasement of NCL's product on my post-pandemic cruises.  Others, more sensitive than I am to these changes, have noticed them as well, and are very unhappy about them. When I do a price/value comparison between NCL's Free at Sea/More at Sea packages and Princess Cruises' Princess Premier package, I find that I get greater value for each dollar spent on a cruise. For $90/day more, one gets a decent drink package, a great specialty dining package (unlimited meals in Princess' specialty restaurants), some free photo prints (with unlimited downloads), and pre-paid gratuities!  

NCL - Canada / New England Cruise out of NYC:

Princess - Canada / New England Cruise out of NYC:

You'll note that at first glance, NCL is roughly $670 cheaper than Princess.  However, if one subtracts $280 from the price charged by Princess for the cruise to account for included gratuities, we have a rough $390 difference between the two fares.  Choose the Princess Plus fare ($30/pp/day less than Princess Premier), and the difference drops to roughly $20 in Princess' favor.  Given that Princess hasn't yet debased its product as much as NCL has, and one can easily see why some NCL cruisers are making the switch. 


New Ships v. Old Ships.

I started cruising on NCL over a decade ago when the Gem was one of the ships that regularly sailed out of New York.  Older ships tend to be less expensive to sail on, but do not have as many bells and whistles as newer ships. Lately, NCL is sending more of its newer ships (both the Breakaway class and the Prima class) to service the New York market.  This has resulted in higher prices being charged for what were once cheap and affordable cruises out of Manhattan.

Ships such as the Breakaway and Breakaway+ class vessels are now being altered to remove many free spaces on the ship (such as part of the observation areas) replacing them with revenue generating spaces.  Is NCL trying to charge more for less?

NCL now appears to be trying to attract a clientele which is more comfortable paying for things that used to be free.  For example, although NCL claims there is more public space available on NCL's Prima class ships, more of the public space requires a fee for use - including the Mini-Golf, which is free on older vessels such as NCL's Jewel class ships.

Given NCL's desire to charge more for fewer amenities, I wonder whether there is a limit to what NCL will do to its ships.  Luckily, there is a practical limit to how much NCL can alter the public spaces on its older ships, as NCL would have less time in the ship's life cycle to earn a return on any changes made to the ship.

What about other cruise lines?

My cruise partner and I decided to take two different cruise lines' 7-day Bermuda cruise offerings, and we found that MSC delivered this cruise for several hundred dollars less than NCL. (See last month's blog entry, "Comparing two 7-day Bermuda Cruises sailed by MSC and NCL") Although MSC didn't have any theater shows of the came caliber I've grown used to on NCL, they were entertaining.  But for the price, it provides excellent value for when a couple simply wants to cruise on a budget. 

Given what I'm experienced on my recent cruises, I'll likely choose MSC for when I simply want to get away for a week, and choose Princess when I want to take a bucket list cruise (excepting Hawaii).  Yet, there are certain cruises for which NCL has no competition.  And for those cruises, I will still choose NCL.

What do you think?

Comparing 3 cruise lines' 7-day cruises

In the past year, I have taken 3 separate 7-day cruises to 3 separate destinations on ships that I feel best exemplify both the best and worst of these cruise lines have to offer.   Given that we see what we want to see and disregard the rest (as Paul Simon might put it), I can't say that readers of this post will feel as I do about these 3 lines. Yet, I feel that by comparing 3 different types of experiences, my comparison should help a person in choosing a cruise that best delivers the desired experience that the person wants.

Comparing 3 cruise lines, 3 ships, and 3 itineraries is like comparing apples to oranges to pears.  However, the way 7-day cruises are handled by each cruise line can be compared, as one can discuss both the value and quality of staterooms, itineraries, service, food, entertainment, cruise line apps and embarkation/muster/debarkation procedures on each line.  Each line has a lot to offer, as well as a lot to be criticized about.  One should not expect these lines to be perfect.  Instead, one should recognize that each line makes trade-offs to deliver value to its customers, and that the targeted demographics of cruisers vary from cruise line to cruise line.

Ships Compared:

1. Emerald Princess - year built: 2007.
2. NCL Getaway       - year built: 2014.
3. MSC Meraviglia   - year built: 2017.

Each of these ships have been broken in for 7+ years.  As a result, the kinks should have been worked out of all service related problems, and the experiences described here should reflect an average cruiser's experience on these ships.  However, I selected different cabin types on each of these ships, and one may have a different opinion about the cabins than I had.

Stateroom/Cabins:

1. Emerald Princess - Balcony.
   
   The balcony cabin was well designed for use by two people.  It was easy to find enough storage space for a party of 2.  However, there was an issue with the light sensor over the area separating the closet area and the bathroom.  We did not know how to turn on the light, and with the help of the room attendant found out that a prior cruiser had damaged the motion sensor that controlled the light.  Once this was repaired, we had no problem with the cabin. 
   
   Unlike many of the newer ships I've cruised on, the shower area was separated from the rest of the bathroom by a shower curtain.  This is something I've noticed on older ships, such as NCL's Pride of America, that I would want to see upgraded when the ship next goes in for a major updating.
   
   
2. NCL Getaway - Balcony.
   
   The balcony cabin was well designed for use by two people. Like the Emerald Princess, the Getaway provides adequate storage for a party of 2.  However, some storage nooks will be found in places where they might not be expected, such as under the sofa.  Unlike my experience on the Emerald Princess, all lights, etc. were in working order upon entering the room.
   
   
3. MSC Meraviglia - Solo Cabin.
   
   The solo cabin's basic design is flawed, as it is meant to serve two purposes: (a) as a solo cabin meant to be occupied by a single traveler, and (b) as a cabin meant to be connected to one of the adjoining balcony cabins.  Although the cabin is listed as using 129 sq.ft., this space is used inefficiently.  The cabin's bed is a fold out sofa whose mattress is held to the bed by a railing.  Due to this railing, both getting out of the bed and sitting on the bed while getting dressed can be quite awkward and uncomfortable.  Additionally, when the bed is set up for sleeping, one cannot open the closet doors fully.  This prevents easy access to the cabin's safe and makes it more difficult to use the closet for storage of one's clothes.  I wondered: Why didn't MSC retrofit these closet doors with accordion doors, so that the closets could be used in all configurations of this room?
   
   

Itineraries:

1. Emerald Princess - California Coast / Mexico (June 2023)
   
   - Embarkation: Los Angeles
   - Sea Day #1
   - Port Day #1 & 2: San Francisco  
   - Sea Day #2
   - Port Day #3: San Diego
   - Port Day #4: Ensenada, Mexico
   - Debarkation: Los Angeles
   
   The embarkation/debarkation city was chosen for personal reasons (I wanted to visit a relative).  , I wanted a cruise that would spend most of its time in American waters and visit American cities.  Princess was the one line I found that did a roundtrip sailing out of Los Angeles that made port in San Francisco and San Diego.  (Monterrey, California was a common stop on this route until recently.  Now, ships are making port at Catalina Island and in Santa Barbara in its place.)  Other cruise lines tend to have cruises sailing out of Los Angeles do the "Mexican Riviera" route and not the California Coast.  
   
   As one would expect in California, the weather was sunny and dry.  However, it was surprisingly cool for June, and I was glad to have my windbreaker and sweater with me.  (San Francisco is notorious for its cool weather during the summer.)
   
   
2. NCL Getaway - Bermuda (November 2023)
   
   - Embarkation: New York (Manhattan)
   - Sea Day #1
   - Port Day #1, 2, & 3: Bermuda (King's Wharf)
   - Sea Day #2 & 3
   - Debarkation: New York (Manhattan)
   
   The embarkation/debarkation city was chosen because I live in the Northern NYC suburbs, and that I could reach the cruise terminal via mass transit (Metro North Railroad) and a short cab ride from Grand Central Terminal.  We chose this cruise because neither of us had ever been to Bermuda and that we wanted to explore a place where we would be comfortable exploring on our own.  Although there may have been another line sailing a similar itinerary, no other cruise gave us as much Bermuda time for our money as the NCL cruise did, as we had 3 full days in Bermuda on this trip.
   
   For 2 out of the 3 days we were in Bermuda, the weather wasn't that nice.  There was a storm that brought cool, damp, and drizzling weather to the island.  As a result, we needed sweaters and windbreakers while on the island, and didn't do any exploring until the last day there.
   
   
3. MSC Meraviglia - Florida / Bahamas (December 2023)
   
   - Embarkation: New York (Brooklyn)
   - Sea Day #1
   - Port Day #1: Port Canaveral, Florida
   - Port Day #2: Nassau, Bahamas
   - Port Day #3: Ocean Cay, Bahamas (Scheduled)  / Miami, Florida (Actual)
   - Sea Day #2 & 3
   - Debarkation: New York (Brooklyn)
   
   The embarkation/debarkation city was suboptimal for me, it was chosen because I could reach it without depending on an expensive cab service, or by spending even more money to travel out of town for the cruise.  I was able to reach the Brooklyn cruise terminal by a cab ride from Grand Central Terminal to Pier 11, from where I would catch the ferry to the Brooklyn cruise terminal. 
   
   Although other cruise lines sail similar routes, I chose to take this cruise because it provided a solo cabin for a price lower than the other cruise lines.  Most lines doing 7-day cruises out of New York (any terminal) during the winter tend to make 3 stops.  The first stop is usually in Port Canaveral, where cruise ships tend to provision themselves and sell the stop as a way to visit Orlando's theme parks for a day.  After that, there is a stop in Nassau or Freeport in the Bahamas, where people can visit a resort, explore the island, or do some shopping.  And then comes the cruise line's private island, where tourists can swim and sun themselves for a day.  This cruise was marred by bad weather from the time we left Port Canaveral to the day before we returned to New York.  That's a risk of sailing at this time of year.
   
   

Service & Food:

1. Emerald Princess.
   
   Room service was provided once per day.  It was professional, as would be expected.  Given that one almost always has their Princess Medallion on one's person when outside the cabin, we rarely had any direct interaction with our room attendant. Even if one turns on the light that says "please make up room", the room attendant will not enter the room unless the wearer is in some other area of the ship.
   
   Dining service tended to be slow in starting, and then was the best of all 3 cruise lines being compared.  The specialty restaurant we ate in (the steak house) would be one we'd enjoy on land.  However, the quality of the steaks we had were slightly below that of NCL's steak house.  The main dining room had better service than I had on either of the two other lines, and the staff was quick to anticipate our needs before we did.
   
   
2. NCL Getaway.
   
   Room service was provided once per day.  It was just as professional as that on Princess.  However, without a tool such as the Princess medallion, we ended up having more interactions with our room attendant.  Although this doesn't bother me, it can bother people who want absolute privacy while in their cabin.
   
   Dining service differed greatly between the main dining room (MDR) and that in the specialty restaurants.  While dining in the MDR, we occasionally had to flag down our waiter to get drink refills, among other minor services.  However, in the Steak House, the French Bistro, and in the Brazilian Churrascaria, both the food and service was top notch and the best of all 3 ships.  
   
   
3. MSC Meraviglia.
   
   Room service was provided twice per day.  It was professional, as one would expect on a cruise ship.  However, I did come into contact with my room attendant several times, once because I forgot my keycard in the room.  It was obvious that English was not his native language, as I could not communicate my request to have distilled water for my CPAP machine be brought to my room.
   
   Dining service was a unique experience on this ship.  MSC uses fixed seating/fixed dining times on their cruises for most experiences (see Cruise Packages - Add-ons in a later part of this entry), and I had requested late seating for the main dining room.  However, I was assigned an early seating, and had to request a change on the first night there.  Once this was  taken care of, I had to wait an extra hour to be seated, as the delay caused by showing early seating people to their tables on the first night of the cruise caused my seating to be delayed.  Service in the main dining room was both friendly and professional without mistakes, but felt like one was eating in a catering hall instead of in a restaurant.  Food portions were small, and not as tasty as I would have liked.  At least, both my wine glass and water glass were always being topped off.  The 3 specialty restaurants I visited were hit and miss.  I loved the Taco joint on the ship, as its quality as equal to some of the best places I've visited on shore.  The steak house was good, but the service and food quality was a notch below both Princess and NCL.  The seafood restaurant was good, but the service was a notch below both Princess and NCL. Yet, I must say that their linguini in clam sauce was one of the best pasta dishes I've had on a ship.
   
   

Cruise Line Apps:

1. Princess. 
   
   The cruise line is pushing people to use their app from the time one makes their cruise reservation to the day one leaves the ship.  One can enter almost everything into the app, then use it (as they say) to expedite boarding, make dining reservations, book shore excursions, chat with Guest Services, order food and drink (OceanNow®) delivery.  I found the app to be a bit buggy, and I expect that the issues I encountered have been resolved in the new version of the app.  
   
   
2. NCL.
   
   This cruise line doesn't seem to be pushing people to use their app.  I found that it can do most of the things the Princess app can do.  However, chatting to other cruisers via the app is an extra charge.  Yet, it seems to be the most polished of the apps at the time I used it, as I encountered fewer glitches while on my cruise.
   
   
3. MSC.
   
   The MSC app was the least useful of the apps.  It felt like it was cobbled together in a hurry, and does not provide as much functionality as either of the Princess or NCL apps.  Unlike Princess and NCL, MSC's app did not allow me to make reservations for specialty dining restaurants.  This is a notable flaw, as the lack of such ability made me spend extra time trying to find the restaurant where my reservations could be made.

Embarkation/Muster/Debarkation Procedures:

1. Princess.
   
   Embarkation.
   
   This cruise line uses its medallion as a universal replacement for a card key on the ship.  Most cruisers can pre-enter all of their pertinent data into Princess's system, upload photo ID, and be able to board the ship with minimal hassles.  Both my travel partner and I were assigned to the "Green Line", and we'd normally expect to show up with our medallions and our passports, then quickly proceed to board the ship.
   
   However, the above  was not our experience.  Unfortunately, I was the cause of our problems as  I had misplaced my medallion the day before my cruise.  I called Princess to see if this would be a problem.  They said "No", just talk to the people at the pier, and they would get you on the ship.  Although this was true, they didn't say how much of a pain this would be when we got to the pier.
   
   When one gets to the pier, Princess has cruisers go to either the Green Line (Minimal Paperwork - Mostly US Citizens and Residents) or the Blue Line (All others).  Although we were assigned Green Lane processing, we were stuck as if we were in the Blue Lane.  Reaching the check-in personnel, I explained my problem.  And then the "fun" began, because they had to (1) make sure I was sailing on the ship, (2) Print up an old fashioned key card, so that we could get onboard the ship, and (3) Tell me to go to guest services to have a new medallion made up for me.
   
   Once on the ship, we surrendered our keycards and my partner checked out her medallion (it worked), so we could drop off our bags before going to guest services.  And then we had to wait in a hot, humid area until I got to the desk.  And it then took a while for ship personnel to create a new medallion for me.  In the process of doing this, they screwed up my partner's medallion, so it was back to guest services to get this fixed once and for all.  After a few minutes, the problem was fixed, and we were free to enjoy the ship.
   
   Muster:
   
   This was a painless process.  One simply watches the muster video and then checks in at the muster station.  Ship personnel didn't care if one used stairs or elevators to reach the muster station, even though one would be using the stairs in case of a real emergency.
   
   Debarkation:
   
   This was also a painless process.  Facial recognition was used in the cruise terminal to verify that all passengers were accounted for.  Luggage was easy to find on the pier, and airport transfer buses left for the airport as soon as the buses were filled.
   
   
2. NCL.
   
   Embarkation:
   
   Like Princess, NCL has embarkation down to a science.  However, they don't separate cruisers into Green Land and Blue Lane.  With the exception of small number of cruisers staying in Haven Suites, everyone else is steered to one of two sets of check-in stations where cruisers' paperwork and passports are presented before cruise cards are given to the cruiser.  Occasionally, one will need to have a new ID photo taken, but this doesn't add much to the time it takes to get on the ship.  Once the cruise card is in hand, one simply walks to the assigned embarkation point and boards the ship.
   
   Muster:
   
   The muster process used on this ship is similar to that used by princess, save that NCL encouraged people to watch the safety video at home before the cruise (as we did) instead of waiting until we boarded the ship.  (I'm pretty sure that they had used some webpage trickery to check who watched videos.)  And then, all one has to do is check in at the muster station.  We got very lucky, as our muster station was 20 feet from where we got on the ship, and we completed our muster responsibilities before taking the elevator to reach our cabin floor.
   
   Debarkation:
   
   Having had problems with finding my bag in the Manhattan Cruise Terminal after prior cruises, I made sure to have Tile Trackers on each of our bags.  This time, our bags were delivered to the correct zone, but we could see them on the path we had to walk before picking them up.  Our only problem was that in the confusion at the terminal, I left the secured area while my partner was still in the area looking for me.  I'm glad we had our cell phones with us on this trip!
   
   
3. MSC.
   
   Embarkation:
   
   Having most recently cruised on Princess and NCL, I expected to see a streamlined embarkation process used by MSC.  For the most part, this is true, save that the lines are much longer than that on Princess and NCL due to the size of the ship, and that they seemed to move slower through the terminal.  Unlike my 2 most recent cruises, I found the check-in line extending outside the terminal   (I've seen this happen with NCL, but that's an exception, and not a rule.)  Once in the terminal, it's easy to see why this is the case - there are not enough security stations to process the volume of passengers carried by a ship the size of the Meraviglia.  Luckily, after going through this gauntlet, the check-in lines moved reasonably fast, and one would board the ship relatively quickly.
   
   Muster:
   
   The muster process for this ship is the worst of any ship I've sailed on in the post-covid era.  Although it is similar to that used by Princess and NCL, it adds a needless extra step: One has to call a special phone number from the cabin to register one's viewing of the safety video before proceeding to the muster station to check-in.  In addition to this, one can't use the elevators during muster check-in.  This means that some minor mobility challenged people will be forced to use the stairs when they should be using the elevators.
   
   US Customs / Reentry to US Waters (Unexpected process due to itinerary change):
   
   This process only occurs when ships reenter US waters before reaching their final destination ports.  For this comparison, I'm comparing MSC to a trip taken on NCL before the pandemic.
   
   Due to bad weather, our cruise changed its 3rd port call from Ocean Cay (Bahamas) to Miami, FL.  This meant that we would have to clear customs.  The last time I had to do this, my cruise ship (NCL Breakaway) made port in Portland, ME.  Customs personnel boarded the ship, and each passenger had to check in (at an assigned time) at a station set up in the main dining room.  Once checked in (as I recall things), we could go ashore, or stay on the ship.
   
   Contrast NCL's process to that used by MSC in Miami, and one could get quite frustrated.  First, we were told that it would take about 5 hours for US Customs to clear the ship and that ALL passengers must leave the ship and not return until the ship had been cleared.  The cruise line recommended that we take a shore excursion to kill time (on a rainy day - aargh!) and come back in a few hours.  The rest of us were herded off the ship in groups, and not given any idea of what to expect when outside the terminal.  At least, MSC has the "kindness" to provide us with disposable ponchos for the weather outside.
   
   Like the debarkation process in New York and Los Angeles, facial recognition was used to verify the cruiser's ID as we left the ship to find no guidance on how to reenter the terminal to wait in its waiting area.  There was a line outside, but it wasn't moving.  (I later found out that these people were just as clueless as I was.)  Luckily, I found a path into the terminal where I was assigned a boarding group card.
   
   Once in the terminal, there were not enough seats for all of us to sit comfortably, as I found many people sitting on the floor.  When they started calling boarding groups, almost everyone started to move towards the terminal exit to the ship gangway.  After they called group #4, they stopped checking whether a person belonged to the selected group and just collected boarding group tickets.
   
   In short, the process at the Miami cruise terminal was a hot mess, and I don't know whether US Customs, the Miami cruise terminal, or MSC should take the blame for this mess.
   
   Debarkation:
   
   As bad as the Miami customs process was, debarkation was good.  Although tMSC's debarkation process is not geared to making it easy for people with air connections to make tight flight connections, debarkation went smoothly.  Once a debarkation group was called, one would walk the long line off the ship and easily find their bags in the cruise terminal.  Given that we had already cleared customs in Miami, we didn't have to take the time to show any ID to a customs agent.  The only time I had a quicker (and easier) debarkation process was in Hawaii, where it took less time to debark a ship carrying fewer passengers.
   
   

Entertainment:

1. Princess.
   
   The only time we went to see Princess's entertainment was when the comedians were performing, both on the main stage and in one of the lounges.  And each time, we were underwhelmed.  This was made up for by the piano player at the Crooners lounge who did a great job with the songs he sang.  The one flaw with Crooners was that the music was overamplified, and we couldn't hear each other speak.
   
   
2. NCL
   
   NCL has been known for the quality of shows in its main theater.  We have seen "Broadway Quality" performances of "Six" and "Footloose" on other ships, and we looked forward to seeing "Million Dollar Quartet" on this cruise - and we weren't disappointed.  This performance was as good as when I saw the show in NYC.  The one thing that disappointed me about almost all of NCL's main stage performances is that they cut the shows down, so that they can be performed in a one hour time window.
   
   
3. MSC.
   
   MSC's entertainment is a mixed collection.  On the whole, I found the lounge performers to be very good entertainers.  However, the stage shows leave something to be desired.  For example, the "Houdini" show in the Carousel theater was a jumbled mess, mixing mediocre musical performances with a poorly executed magic trick or two.  It was not worth the money they would have charged me for the show, save maybe for the Gin and Tonic served upon entry to the theater.
   
   Shows in the main theater varied in quality, and were disappointingly short, being only 45 minutes long.  The show featuring 4 magicians was very good.  The singer (forgot his name) was very good.  And the comedian, Dave Konig, was also very good.  But when MSC put on a variety show featuring the talents of ship employees, I had to walk out after half the show was over.  
   

Miscellaneous items of note:

1. Cruise Packages - Add-ons.
   
   Princess Premier.
   
   This package is the more expensive of the two "all inclusive" packages offered by Princess (Princess Plus and Princess Premier).  To me, it gives the cruiser the best value is one is a moderate drinker and one is a heavy computer user, as it includes all drinks (soda, beer, wine, spirits and mixed drinks) under $15, 4 devices of unlimited Wi-Fi, 2 specialty restaurant dinners, unlimited exercise classes, photo downloads (with 3 prints), and unlimited specialty desserts. Best of all - Princess takes care of the gratuities, something that the other two lines do not do with their packages.
   
   NCL Free at Sea.
   
   There is one big advantage to NCL's Free at Sea package - one gets to choose one's own cabin.  The other advantages are important, but are effectively add-ons, as they can be deselected to avoid paying gratuities on a drink package and a specialty dining package.  Yet, the gratuities are a cheap price to pay for a drink package that includes all drinks (soda, beer, wine, spirits and mixed drinks) under $15.  However, this package does not cover the mandated daily "staff service" gratuity fee, which is approximately $20/day/pp.  Yet, it does provide the cruiser with 150 minutes of free wi-fi.
   
   MSC Best Value + Fantastica.
   
   When I now think of MSC, I think of this cruise line as one where prices are kept low by making things optional.  In my case, I had to couple the Best Value option with the Fantastica package to get values equivalent to the range set by Princess's Premier and NCL's Free at Sea package.  Yet, there are some interesting differences that I must note.
   
   MSC offers two booking types: Best Price and Best Value.  Best Price is similar to the Guaranteed Cabin option types on NCL and Princess.  Best Value allows the cruiser to choose one's cabin within a category range (displayed on a later reservation screen) and includes the "Easy Drinks Plus" package, including all drinks under $10.  This is not as bad as it might look, as MSC's Easy Drinks Plus package includes canned sodas, sparkling waters, beers, selected wines, and selected mixed drinks (made with bottom shelf spirits).  Being a moderate drinker while on a ship, I found that I never had to pay extra for any of the libations I ordered.
   
   There are three experience types on MSC ships: Bella, Fantastica, and Aurea. The Bella experience is a basic package without specialty dining and spa options.  The Aurea experience is a high end package, where the cruiser gets a specialty dining package, anytime dining in one of the ship's restaurants, a Balinese massage, and access to the ship's solarium.  It is not offered to all cruisers.  I chose the Fantastica option, which included meals at 3 of the specialty restaurants on the ship.
   
   I feel that Best Value plus Fantastica options can bring MSC's total experience into the range set by NCL and Princess.  But it doesn't meet the same bar set by the other two cruise lines.
   
   
   
2. Photography (Packages & Studio).
   
   Princess.
   
   The Princess Premier package includes 3 printouts and unlimited downloads per person.  For most people, everything works fine.  In our case, it didn't because Princess didn't automatically associate any of my partner's photos as belonging to our cabin, because of glitches with Princess's facial recognition technology, or that they didn't scan her medallion prior to taking her solo pictures.  By the time this was detected on the last day of the cruise, it was impossible to deal with waiting on line at the photography station, as well as working with Princess to retrieve these photos after the cruise.
   
   On this ship, Princess places all photos for cruisers into slots associated with the day's sessions (port name, sea day number, etc.).  This means that all cruisers' pictures are available to anyone on the cruise and are subject to being misfiled when the cruiser chooses not to purchase the photo.  By the time the cruise ends, it becomes very hard to find one's pictures for purchase, as they have been completely shuffled by other cruisers.  If one's pictures are properly associated with a cabin, this isn't that much of a problem - one can download the photos and print them on land for a nominal price.  But, when the photos aren't associated with the cabin, they are lost forever.
   
   While browsing our photos, we met with a photographer who suggested we try the professional photo studio, which we did.  The fellow took 40 monochrome photos of us in various poses, individually and as a couple.  A few days later, we reviewed the photos and the photographer did some mumbo-jumbo with a spreadsheet showing old and new package photo prices.  He was trying to show great value for buying a 10 photo package for $1,500 - something which we would never do.  Instead, we ended up getting 3 nice photos for our walls for $300.  Yes, it was pricey, but I feel that the price was worth it for us.
   
   NCL.
   
   The NCL photo experience was the best of all three experiences, as they made sure that a cabin number was associated with each group of photos taken by scanning one's cruise card.  (Why Princess didn't do this was a mystery.)  Once the photos were taken, they are uploaded to a server onboard the ship so that they can be viewed at screens in the photo shop.  This way, no one had access to someone else's photos, and no photos could get lost in a shuffle. I don't recall buying any pictures on this trip, but I remember that they were reasonably priced for cruise ship photos.
   
   Please note that there is a professional portrait studio on this ship that we did not use on this cruise.
   
   MSC.
   
   This cruise line encourages people to have lots of photos taken.  Unlike Princess, they file each cabin's photos separately, so that they are isolated from other cabins' photos.  This way, they avoid the mess we experienced on our Princess cruise.  Unlike the other two lines, they include some 11"x14" photos in each folder as a way to get the cruiser to spend more on photos.  Their photo prices for 8"x10" photos are reasonable.  However, these process drop significantly if even a small photo package is bought.
   
   
3. Other items of note.
   
   Princess Cruise Demographics.
   
   Although there were some children on this cruise, we noticed that most of the cruisers came from an older, European, English speaking segment of our population.  In short, the people we encountered on this cruise would likely be found in any typical middle class community in the United States.
   
   NCL Cruise Demographics.
   
   The demographics of NCL cruisers are similar to that found on Princess cruisers, save that more children will be found on NCL cruises.  Given that our Bermuda cruise took place in Late October and Early November, we didn't see that many children on this cruise.
   
   MSC Public Areas.
   
   Although most cruise line ships are meant to impress, MSC tends to be over the top in glitz.  Nor only are the grand staircases embedded with Swarovski crystals, but the whole ship can seem "over the top" in its own way,  The pathway between two of the main dining rooms is bordered with highly reflective walls inset with wine bottles.  There is so much light being reflected, that people with certain visual impairments might have trouble navigating this section of the ship.
   
   A common trend in many cruise ships is to reduce the size of reading libraries.  Fewer people are seeking this kind of quiet place on cruise ships, and MSC has taken this to an extreme by making the ships' library a 2-3 meter long path of empty magazine racks off of the grand atrium.  
   
   MSC Cruise Demographics.
   
   My cruise may have been an outlier.  But many people have commented that there was a very large number of people from one ethnic and language group on this ship.  No, I am not talking of a language highly associated with South America.  Instead, I am talking about one highly associated with Asia.  Several bloggers who were on my cruise were offended by the cultural norms of this group and noted this in their blogs. As for me, I found it awkward, as it inhibited my ability to have the quick chats one might have with people at neighboring tables in the main dining room.
   

Conclusion:

If I had to rank these cruise lines, I'd have to call it a tie between Princess and NCL, as I have repeat cruises already scheduled on these lines.  Both of these lines sail itineraries I want to sail, and both have dining experiences that stand out from the norm.  MSC would come in third, as its USA division does not sail to places I want to visit as often as I'd like, and that its food underwhelmed me when not eating at the specialty restaurants.

You get what you pay for on each of these lines. Yet, I was a little put off by MSC's attempt to up-sell me once onboard the ship.  If one wants good entertainment, one should cruise on NCL (and maybe, MSC for shorter theater shows).  If one wants good food, I'd choose NCL and Princess. And, if I wanted low cost, I'd choose MSC.  All three cruise lines have their merits, and I would sail on each of these lines again, given the right conditions.

Comparing two Hawaii Cruises is like comparing Apples to Oranges

 

NCL Pride of America

Holland America Konigsdam

A common theme comes up in Facebook's NCL Pride of America 7 days in Hawaii group - why does this cruise cost so much and is the cruise worth what is charged for it?  As I see it, you get what you pay for with a Pride of America (POA) cruise.

To compare "apples to apples" as much as possible, I will compare two separate Hawaii cruises which will be cruising the islands at the same time in October 2024. One is a typical POA cruise out of Honolulu, and the other is a typical non-POA cruise from the mainland. However, I have chosen the only cruise from the mainland which includes 6 port days in Hawaii to give as a good comparison as possible.

Example:

10/05/24 - HAL Konigsdam cruise, Vancouver, BC roundtrip. (17 nights) Inside Cabin Fare: $1700/pp (Base) / $2799 /pp ("Have it All")                  Two days each on three islands: 
2- Oahu, 2- Hawaii (1 - Kona & 1 -Hilo), 2-Kauai.
vs.
10/12/24 - NCL Pride of America cruise, Honolulu, HI roundtrip. (7 nights)                  Inside Cabin Fare: $1849/pp (Both Base & "Free at Sea")
                 Two days each on three islands:  2- Oahu, 2- Hawaii (1 - Kona & 1 -Hilo), 2-Kauai.

The HAL cruise has to take an extra 10 days to cruise from the North American mainland over choppy seas to reach Hawaii then return to its home port. This is due to requirements imposed by the US Jones Act and the US Passenger Vessel Services Act. These acts require ships sailing solely between US ports be American built, flagged and staffed. The NCL cruise allows a person to bypass these extra sea days because it meets these requirements and it allows the cruiser to book extra land time in Hawaii - which is what I'd do on Oahu, so I could see sights on Hawaii's most populous island.. Additionally, on POA, one gets to spend 2 days in Maui, an island that the HAL cruise bypasses.

Unlike a foreign flagged ship, all American safety and labor laws apply on this ship. This explains (in part) why a 7-day cruise on POA costs more than a similar 7-day cruise on a foreign flagged ship sailing another route, such as in the Caribbean. Since POA also has to provision itself in Hawaii, all of its food, fuel, and other supplies cost more, as these goods must be shipped from the mainland (on American flagged ships) making them cost more than if they could be provisioned at mainland ports.

POA is an older ship, and is very well maintained for ships built in the mid '00s. It doesn't have a casino to subsidize cruise fares. It's a blessing not to walk through a smoke-filled casino to get to other parts of the ship. POA oozes America through its pores. (I won't go into many of the little details that justify this statement. People who have cruised on POA will understand this.) Unlike the ships coming from the mainland, POA should be treated as a floating hotel (with free meals). It is not a resort that floats from port to port. As such, POA provides good value for money spent. But it is not cheap. One is able to get a more Hawaii-intensive cruise on POA, especially when coupled with 2 or more land days before or after the cruise.

It may be cheaper for people to fly to Vancouver than to fly to Honolulu, but one will need a passport to do so. Even with more expensive airfare, I think two people could still have more Hawaii time for the extra $950/pp difference in the premium rates, if they were to take some of the savings to spend an extra 3 days in Honolulu and see the sights there. (10-Day POA Cruisetour anyone?) Please note that most cruises from mainland ports (San Francisco, Los Angeles, and San Diego) are usually shorter and spend less time in Hawaii. Does it make sense to spend more time at sea than one would spend in Hawaii?

I have been called a very frugal person. Would I choose the POA cruise over one from the mainland? YES! YES! YES! Anyone taking the POA is making a trade-off, exchanging money for more Hawaii. Hopefully, I'll be able to go there again soon, this time with my girlfriend.

Travel Deals: NCL's 2-for-1 Airfare Deal - Pros and Cons

 Originally Posted: 01/16/24

NCL's 2-for-1 airfare deal is a sensitive issue for many who cruise that line. The cruise line does a good enough job of providing flight itineraries to keep the majority of cruisers who choose this option very happy. In my case, as a solo traveler, NCL gave me a 50% discount on the flights I took between Newark, NJ and Honolulu, HI. Although my flights were sub-optimal, NCL's choices were reasonable and I got good value from this option. Yet, there have been enough complaints about this option that I feel there is something that inexperienced cruisers should be aware of before choosing this option.

If NCL did not do a good job of purchasing/providing "reasonable" flight itineraries for the many, few people would choose NCL Air for their flights. Yet, there are a number of people for whom NCL did not do a good job which makes me wonder how good a deal NCL really offers. The people complaining about excessively sub-optimal flight itineraries often have good reasons to complain, as NCL does not guarantee a reasonable itinerary, nor does it give the person who chooses this option a way to push back when NCL chooses a totally unreasonable flight itinerary. For example, many of the complainers note that NCL has given them either excessively tight connection times between flights, or NCL has abandoned them when an itinerary that NCL has chosen did not allow for the cruisers to make their flights on time. So, people can and will get upset when NCL staff does a poor job of buying 2-for-1 air tickets.

I wonder if NCL has reasonable guidelines for ticket purchases which its customers can view before deciding to take the risk of NCL buying their air tickets. Also, I wonder if NCL does any double checking of itineraries to insure they are reasonable before committing customers to use these tickets. It would be nice to know if NCL has any internal procedures to deliver reasonable itineraries to the customer, as well as a process for customers to push back when NCL fails to do so.

NCL chose my flight itinerary for me to get to and from Hawaii. A drawback I found in NCL's airfare deal is that NCL will choose the airport one flies from. Although it is much, much easier for me to reach JFK airport in New York City, I was given an itinerary that used Newark, NJ (EWR) for the start and end points for my trip. This was not a big issue for me, as I'd have had to both rent a hotel room for an overnight stay, as well as find a place to park my car for 11 days.

The flight itineraries assigned by NCL often have no relation to customer preferences, nor do they provide an option for a customer to pay a small amount more for customer preferences to be included in NCL's choice of flight itineraries. The only guarantee they make (as I understand it) is that all people traveling in the same cabin (usually a couple) will be booked on the same flight. This can be a headache for large families traveling together. Although it is reasonable for NCL to choose airlines and flights for each person's flight itinerary, cruisers do not know which airlines NCL may use in building flight itineraries. I wouldn't want to be assigned to a discount air carrier, and would choose to buy my own air tickets if I knew NCL might ticket me on that airline. NCL often chooses sub-optimal itineraries. If there had been an available option, I'd have selected a daytime flight from Honolulu to the West Coast, then take a "Red Eye" home that evening. Instead, my return from Honolulu to be sub-optimal at best, as I had a 10:45 pm Red-Eye flight to the West Coast, connecting to a 6:30 am flight to Newark, bringing me home late in the afternoon.

Did I get what I paid for? Yes. Was I satisfied for the price I paid? Yes, again. But, would I use it again for a similar cruise? Of that, I am not sure. When I see a 1-in-20 rate of people getting sub optimal air ticketing choices, I don't want to be in that 5% when I'm taking a bucket list trip. I don't need to see how many people have had good or bad results from choosing this option. Instead, I'd love to find out what criteria NCL uses to make its ticketing decisions, and whether there is anything that could be done (with little cost to NCL and the customer) to improve their ticketing process.

What do you think?

Recently, someone mentioned in another forum that NCL has an option called the Interactive Air program. For a $250 non-refundable deposit, NCL will provide options for a flight itinerary based on the available carrier routing options and the guest's preferred departing and returning gateway. It sounds like a decent deal, but NCL can still substitute service for scheduled air carriers without prior notice. Given the experience many people have had with NCL's flight booking, I'm not so sure of whether I'd choose this option, or book my tickets independently. At least, it got me to read NCL's terms for its air/sea program.

NCL Getaway - Bermuda Cruise Observations (11/19/23 - 11/26/23)

 

The following are my unfiltered observations in regard to the Bermuda cruise we took on the NCL Getaway this November.  I will mention how we got around, along with options that a tourist without a car can use.  However, since my partner was injured less than an hour into the cruise, I was not able to focus much on Bermuda, save to note that the Dockyard area is a perfect place to visit if in Bermuda for a short time.

Embarkation/Settling in.

1. The check-in process for people moves quite quickly - even for people who don't have priority check-in.  However, the ship is so big, that one will get in a lot of walking before one gets to his/her cabin.
2. The cabins weren't officially available to cruisers when we boarded the ship.  Instead of waiting, we made sure that our room was ready and moved our bags to a safe place in the room.  (We were lucky not to be hassled for opening the door and walking the hall to our cabin.)

Restaurants.

1. Buffet. (Complementary).
   -  Compared to past NCL cruises, the selection did not seem as varied as in the past.
2. Savor and Taste Dining Rooms  (Complementary).
   - Service and food were acceptable, and up to NCL's usual standards.
3. Tropicana Dining Room (Complementary).
   - Service and food were acceptable, and up to NCL's usual standards.
   - 
4. Moderna Churrascaria (Specialty Restaurant).
   -  Service and food, as usual, were flawless.  
5. Cagney's Steakhouse (Specialty Restaurant)
   - Service and food, as usual, were flawless. 
6. Le Bistro (Specialty Restaurant)
   - Service and food, as usual, were flawless. 

Excursions.

1.  Self Directed - Bus to Hamilton / Ferry to Ship
   - We had been told that it was safe to take the buses and travel across Bermuda. This opinion was confirmed when we took the bus to Hamilton, and returned on the ferry.  Hamilton is a very safe place to be, and a good place to visit on a multi-day visit to the archipelago. 

Post-Cruise Debarkation.

1. Debarkation was very quick.  We were off the ship shortly after our color code was called, without having to wait on line.
2. Our luggage was easy to find at the pier.  Having Tile trackers in our bags insured that we'd have a good chance of locating them, if others had similar looking bags.
3. The lines to pass through customs were long, but moved quickly.

Miscellaneous Items of Note.

1. We caught a cab from Grand Central to the Manhattan Cruise Terminal at the Southeast Corner of the building, 42nd and Vanderbilt.  We allocated about $20 and 30 minutes for this crosstown ride, and everything was as expected, save that we were directed to the lower level of the terminal for baggage drop-off.
2. On previous returns to the Manhattan Cruise Terminal, cab drivers refused short trips, such as a quick ride to Grand Central Terminal, only being willing to do airport runs.  This time, a TLC Inspector was manning his station at the cruise terminal, and there were no problems hailing a ride across town.
3. We purchased the "Free at Sea" package.  This allowed us to choose our own cabin, as well as getting 2 free specialty meals.  We opted out of getting the free drink package, as we didn't want to spend $180/pp on gratuities for the drink package, as we are not heavy drinkers.
4. Since I have Platinum loyalty status with NCL, we got an extra 2 free specialty restaurant meals on this cruise.  We used the coupon given to us at the beginning of the cruise to get a bottle of red wine which we enjoyed at each of our two meals at Cagney's.

Pride of America - Hawaii Cruisetour Observations (12/07/22 - 12/17/22)

 

The following are my unfiltered observations in regard to the Pride of America Cruisetour offered by NCL.  No two people will feel the same about NCL's offerings, nor should they.  To me, the Cruisetour offers the most Hawaii-intensive experience one can have while cruising.  For example, Princess Cruises offered a 15 day Hawaii cruise out of Los Angeles for $1199/pp.  Only 4 of these days would be spent in Hawaii.  Compare this with a 10 day Cruisetour being offered by NCL out of Honolulu for $2630/pp.  The  Princess cruise is almost $300/day/pp for its time in Hawaii, while the NCL Cruisetour is only $263/day/pp for the time in Hawaii.  Which do you think is the better deal, exclusive of airfare?

Flight Arrangements:

1. When one allows NCL to book one's flights, you have absolutely no control over which airline, flight, and  (on occasion) airport you will use to reach Honolulu.  Only after NCL has booked your flights will you be able to contact the airline for seat assignments and luggage reservations.
2. On the return trip from Honolulu, many people are booked on "Red Eye" flights out of Honolulu, so that they can reach the West Coast early in the morning, then make it to the East Coast by mid afternoon. This might not be the best thing for some people, as they might prefer "Red Eye" flights out of the West Coast, so that they can reach their destinations in the morning.
3. NCL can book flights for the Cruisetour, allowing cruisers to arrive up to 2 days before the tour, and depart up to 2 days after the cruise.  However, NCL will not provide hotel transfer arrangements for early arrivals or later departures.

Pre-Cruise Hotel Arrangements:

1. NCL has selected a good hotel near Waikiki Beach for its Cruisetour customers.  There is an ABC Store on thr ground floor of the building which contains many of the sundries one might have forgotten at home (e.g. Toothbrushes, Deodorant, Feminine Hygiene Products, etc.)  For anything else, one may need to take a cab to the store of one's choice.
2. Once at the hotel, your luggage will be transported to your room as you are checking in.  By the time I got to the floor my room was on, I saw the man delivering my luggage - and he directed me to my room, as it was not where I expected it to be.
3. NCL's pre-cruise excursions leave from a side street where the tour buses are found.  This hotel entrance/exit is not easy to find until you've been shown where it is.  This is not a complaint.  The ground floor of the building is designed to be an outdoor shopping mall; tour bus entrance and egress is designed to blend in with the mall's appearance.
4. NCL does not supply a map of where nearby restaurants can be found.  This doesn't seem like much, but the last thing I want to do is eat at an overpriced restaurant when other places are nearby.

Pre-Cruise Activities/Tours:

1. NCL makes a note that people can relax on the day they arrive at the hotel, enjoying a nice swim at nearby Waikiki Beach.  This is possible only if one's flights are on time.  In my case, this didn't happen as expected.  I was lucky to make it to Honolulu in time for the first tour.
2. NCL contracts out the tour part of the Cruisetour package.  The tour company provided good service, and helped me out with transfer arrangements when I should have called the transfer company directly.
3. There are 3 main destinations for the tours before the cruise: 
   - The Polynesian Cultural Center (returns to the hotel when finished)
   - Pearl Harbor (returns to the hotel when finished)
   - The Kualoa Valley Ranch (returns to the ship when finished)
   
4. On the first day of touring, NCL had to deal with organized chaos, assigning people to their tour buses, then leading them to the buses for the first time.  In my case, NCL did not record that I was present for the first tour.  As a result, they sent me a message to remind me to be there for the next day's tour.
5. On the last day of touring, NCL has us delivered directly to the terminal.  Although we were told that our bags would be on the ship before us, this was not the case.  It paid to check with guest services shortly after arrival, as we were able to determine that my luggage had just arrived.

Embarkation/Settling in.

1. Checking in for the cruise is easy.  Once you make it through security, most of everything has already been done for you.  (In my case, I had to have my picture retaken.)
2. Once done with check in, you will get lei'd.  (These seem to be fresh flowers.)   If you want a souvenir picture taken, this might be one you might like.
3. If you haven't made specialty dining arrangements, do so now.  By the time one gets to the ship, most of the good times and restaurant choices will be unavailable.  In my case, I had to settle for one restaurant I prefer not to eat in.
4. Excursion information may not be complete, and they may need minor info to complete ticket issuance.  In my case, they wanted to know if I was traveling with others, so that we could all be seated on the same bus.  This was a waste of time, as they could have gotten this information before the cruise, or implied it from my booking arrangements.
5. Unlike other NCL cruises I've taken, I did not see my room steward until the 3rd day of the cruise. This was an inconvenience, as I would have wanted the Mini Bar emptied, along with other minor things I wanted taken care of in this cabin.

Room Layout.

1. This appeared to be a balcony cabin that could sleep 3 people comfortably.   Both closet and drawer space was plentiful, and I had no problems finding convenient places to put my stuff.
2. The bathroom needs to be upgraded for modern needs. 
   - There was only a shower curtain separating the shower area from the rest of the bathroom.
   - There were no shelves where cruisers could place their toiletries. (No space on the sink.)
   - The shower area needs a foot rest to make it easier for a woman to shave her legs.
3. The cabin interior looks like other NCL ships built 20 years ago.  It is clean and well maintained.
4. There are 3 American power outlets in the room.  Only 1 European power outlet was in room.
5. Lighting was adequate for most purposes, save for applying makeup at the desk area.

Restaurants.

1. The Buffet. (Complementary)
   - On the first day, I had to ask for napkins and silverware, as they weren't on the tables.
   - Not as wide a selection of foods as found on other NCL ships - POA caters to Americans.
   
2. Cadillac Diner. (Complementary)
   - This venue replaces O'Sheehan's and The Local venues found on other NCL ships.
   - The decor mimics a 1950's/1960's diner.  Two Elvis themed movie posters adorn a wall.
   - This restaurant is open 24 hours/day.
   - The only item served that is not complementary is the thick shake. ($4.00)
3. Cagney's (Ala a Carte - Steak House)
   - Both service and food quality were top notch.
   - Portion size was relatively large.
4. Jefferson's Bistro (Ala a Carte - French Bistro, also known as Le Bistro on other NCL ships)
   - Both service and food quality were top notch.
   - Portion size was relatively large.

Excursions.

1. Maui - Road to Hana.
   - The "Deluxe" tour that I took had a friendly and informative driver.  
   - Although the road was 39 miles long, it took 2 1/2 hours to reach its destination.  
   - The driver provided us with lunch - no ability to inform of dietary needs.
   - Lunch consisted of Salad, a chicken wrap and a fish wrap.
   - The road itself is the destination, not Hana.  The visual delights make the trip worthwhile.
   - At each of the photo-op locations, the driver made an effort to get pictures for each rider.
   - The driver knew local customs and history, and kept us entertained along the way out and back.
2. Maui - Kalealaka Crater.
   - The driver made sure we knew that we may not see anything due to weather at the summit.
   - Unfortunately, we couldn't see anything at the summit due to fog and rain.
   - The driver was friendly, and gave us a history of Hawaii to keep us entertained on the drive.
   - The driver made an extra stop on the way back, so we could buy a few items at the store.
3. Hilo - Volcanoes National Park.
   - The weather is unpredictable.  One might not get to see the crater.
   - This is a tour where there is more driving than being in the park.
4. Kona - Scenic Taste of Hawaii.
   - This tour had a friendly and informative driver.
   - The driver provided us with lunch - no ability to inform of dietary needs.
   - Lunch consisted of a Turkey sandwich, chips and a cookie.
   - I wasn't impressed by the local brewery, as I don't like "flavored beers".
   - I was impressed by the rum distillery, as we were shown how to detect and enjoy a good rum.
5. Kauai - Luau
   - This excursion was close to the pier. It appears that tour buses ran as a shuttle to/from luau.
   - Luau had enough food types for most people.  However, vegans would have limited choices.
   - The first set of performances was generic.  
   - The second set of performances focused on Hawaiian myths told in dance.  Very interesting.
6. Kauai -Journey to Waimea Canyon
   - This excursion was about an hour's drive from the ship.
   - Although we had a bio-break at a park, most of the time spent was driving to/from Waimea.
   - Waimea Canyon was well worth the trip.  It was an amazing place to visit.
   - At least one viewing platform was handicap accessible.
   - After the canyon, we had a hour in town to shop and to eat.
   - The driver was of native Hawaiian blood, and gave us history from an indigenous viewpoint.

Post-Cruise Activities and Tours.

1. For those with late flights, NCL offers 2 tours which drop people off at the airport at 6 pm.
2. NCL will provide airport transfers for those purchasing these options.
   
3. A day use hotel selection should be provided for those on the Cruisetour to avoid redundancy, when flights are scheduled for post-6:00 pm departures.

Miscellaneous Items of Note.

1. There is no casino on this ship, as gambling is illegal in Hawaii.
2. The ship's library is larger than what is usually found on NCL cruise ships.
3. Most cruises will now bypass the scenic Na Pali coast, unlike cruises given previously.
4. Hawaii tax is charged on all sales while in port, including drinks on Hawaii Beverage Package.
5. The Hawaii Beverage Package includes alcoholic beverages, sodas, and boxed water, unlike alcoholic beverage packages offered on other NCL ships.